Gina Trapani, formerly of Lifehacker, recently posted this picture and the accompanying text. It’s a short set of rules that are, in effect, a simple team SOP (standard operating procedure). With even a small set of agreements about how they will operate, expectations and execution will more closely match up. When these rules are known…
I recently wrote a 30Seats post on the parallels between applied behavior analysis techniques commonly used in treating autistic children and “handling” a boss who can be difficult. Today, Seth Godin writes a more colorful post addressing one of the key points — not reacting to bad behavior at all — in the context of…